MCFA deploys Tavant Warranty to handle warranty claims & related aftermarket business processes
Tavant, a leading provider of aftermarket solutions for manufacturing industries, announced today that Mitsubishi Caterpillar Forklift America Inc. (MCFA) has deployed Tavant Warranty solution as the company’s sole application for handling warranty claims and related aftermarket business processes. Tavant’s warranty chain management solution is designed to help MCFA enhance its service quality and operational efficiency in the processing and tracking of warranty claims.
Tavant Warranty is built on a dynamic business rules engine that helps automate and self-check claims during processing. Upon deployment, the system immediately begins to reduce lead times and accelerate throughput rates. The system enables an integrated workflow in which all the stakeholders can collaborate toward a common objective to eliminate errors, reduce warranty spend, improve product quality, and enhance end-customer satisfaction.
“Quality of our products is of the highest priority at MCFA. How well we handle the warranty claim process and how quickly we identify quality concerns, amongst other aftermarket services, has a substantial impact to our business. In today’s technology-driven business environment, efficiency in the back office can be a competitive advantage – and a requirement for ensuring the highest level of customer satisfaction. We chose to reinvent our internal warranty process to realize greater transparency and higher efficiency,” said David Christian, Sr. Manager of Dealer Support for MCFA.
“And because the warranty is an extremely complicated process, with hundreds of system components to track, and many IT interdependencies, we chose to work with Tavant because of their knowledge of the manufacturing sector and their in-depth experience in the development and deployment of complex enterprise systems,” continued Christian.
Commenting on the company’s growing warranty management practice, Sarvesh Mahesh, CEO of Tavant, said, “Our warranty management product grew out of our extensive work with many manufacturers across the globe. The warranty process was one of the greatest pain points across all our clients, so we began to develop a standalone system around this issue based on solving core universal roadblocks in claims processing. The result is that Tavant is now the only company in the world offering a warranty-focused system that is available both on premise and on the cloud. Working with an industry-leader such as Mitsubishi Caterpillar Forklift America for handling the aftermarket business is a rewarding validation of the robustness of our newest manufacturing product—and of its clear value-add to manufacturing operations.”